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(888) 771-8811
Monday - Friday
Western Region: 8:00 am - 5:00 pm (PST)
Eastern Region: 8:30 am - 5:30 pm (EST)

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FAQ



    How do I apply for an online account?
  • Apply for an online account at www.capstoneimaging.com
  • Click on “Apply for New Account”
  • Fill out all required forms and Fax it to us.
  • Your Login ID and Password will be emailed to you within 24 hours
    Can I change my password once I receive it?
  • Yes! In fact, we recommend that you change your password once you’ve been emailed your login ID and password
    How will I know if an item is in stock?
  • When you add an item to the cart, it will tell you if the item is available or backordered.
    Will I be contacted if an item I ordered is out of stock?
  • Yes. Your sales representative will notify you via phone or email.
    I need help with the website. Who should I contact?
  • You can contact your sales representative or send us an email at web@capstoneimaging.com
    How current is the information online?
  • Capstone Imaging’s e-Commerce Website is a live program. All information is continuously updated.
    Who do I contact if I ordered a wrong item?
  • Please email our Returns Department at rma@capstoneimaging.com immediately and follow our Returns Policy. Click here to view our Returns Policy
    May I add/delete an item after submitting an order?
  • Unfortunately, once an order has been submitted, you may not add/delete an item online. You may call and cancel the item ONLY if the item has not been ordered by our Purchasing Department and/or the item has not been packed and/or shipped yet.

If you have further questions or comments, please contact us via email:

web@capstoneimaging.com